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Q: How long will it take to receive my order?

Items listed as In Stock are usually delivered in 1-3 working days . Due to global supply chain disruption, some products are taking longer to deliver. If your order is affected, we will inform you as soon as possible with an estimated lead time or an alternative product recommendation. For urgent or high volume orders, please contact us before placing your order to check stock availability .

Q: How do I return a product?

Returns are acceptable within 28 days of delivery (by law you have 14 days to notify us and a further 14 days to complete the return), providing the item is in a resalable condition and in its undamaged original packaging. Cancellations and Returns are free of charge for items up to 20 kg. Collection for items over 20 kg will be quoted on a case-by-case basis. All returns must be pre-authorised prior to shipping. Unauthorised returns may be refused and additional carriage costs may be incurred. Failure to return goods in a resalable condition may result in a restocking fee of £25.00 + VAT or 20% of the invoice value, whichever is greater. Any goods returned for product defect or warranty issues will not incur a restocking fee, but must still have appropriate authorisation. To start a return, email orders@simandskills.com . If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Frequently Asked Questions

Shipping

What countries do you ship to?

For online orders, we only ship to the United Kingdom.

For international orders, contact us.

How long will it take to receive my order?

Items listed as In Stock are usually delivered in 1-3 working days.

Due to global supply chain disruption, some products are taking longer to deliver. If your order is affected, we will inform you as soon as possible with an estimated lead time or an alternative product recommendation.

For urgent or high volume orders, please contact us before placing your order to check stock availability.

Returns and Refunds

How do I return a product?

Returns are acceptable within 28 days of delivery (by law you have 14 days to notify us and a further 14 days to complete the return), providing the item is in a resalable condition and in its undamaged original packaging.

Cancellations and Returns are free of charge for items up to 20 kg. Collection for items over 20 kg will be quoted on a case-by-case basis.

All returns must be pre-authorised prior to shipping. Unauthorised returns may be refused and additional carriage costs may be incurred.

Failure to return goods in a resalable condition may result in a restocking fee of £25.00 + VAT or 20% of the invoice value, whichever is greater.

Any goods returned for product defect or warranty issues will not incur a restocking fee, but must still have appropriate authorisation.

To start a return, email orders@simandskills.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.