SIMStation Enterprise
Delivery & Returns
Delivery & Returns
When will my order arrive?
Tracked Delivery on website orders to a single Mainland Great Britain address is charged at £7.50 + VAT.
Tracked Delivery on purchase orders to a single Mainland Great Britain address is charged at £15.00 + VAT.
Shipping to Northern Ireland and British Forces is charged at £25.00 + VAT.
Palletised deliveries are charged at £85.00 + VAT per pallet.
Deliveries will be made to a Goods In area not a specific room/department.
International shipping is provided on a case-by-case basis, please contact us for a quote.
We reserve the right to refuse or cancel orders if we suspect a transaction to be fraudulent or in breach of agreements with our suppliers.
Due to the high value of the products we supply, a signature will be required upon delivery.
What is the returns policy?
Returns are acceptable within 28 days of delivery (by law you have 14 days to notify us and a further 14 days to complete the return), providing the item is in a resalable condition and in its undamaged original packaging.
Cancellations and Returns are free of charge for items up to 20 kg. Collection for items over 20 kg will be quoted on a case-by-case basis.
All returns must be pre-authorised prior to shipping. Unauthorised returns may be refused and additional carriage costs may be incurred.
Failure to return goods in a resalable condition may result in a restocking fee of £25.00 + VAT or 20% of the invoice value, whichever is greater.
Any goods returned for product defect or warranty issues will not incur a restocking fee, but must still have appropriate authorisation.
To start a return, you can contact us at orders@simandskills.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Do you offer exchanges?
Yes, we offer exchanges on a case-by-case basis depending on stock levels. Please contact us and we will do our best to help solve the problem.
I can't find what I'm looking for, can you help?
Yes! If you're looking for a specific product that we don't already stock, we'll do our best to help you secure it.
Safety & Quality
Safety & Quality
⚠️ This product is for training purposes only.
✅ This product is Latex-free.
✅ Sim & Skills is ISO 9001 certified.
✅ Available via NHS Supply Chain.
SIMStation Enterprise
Payment & Security
Secure payment methods
Your payment information is processed securely. We do not store or have access to your credit card details.
Purchase Orders
We accept purchase orders from public and government authorities including the NHS and Universities subject to our terms of business.
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Let customers speak for us
Student Feedback: Feedback was gathered from 13 students. Overall, they liked the trainer and would recommend it to their peers for learning blood glucose testing. They found the trainer easy to use and helpful in demonstrating the procedure. The students felt that the trainer added significant value to their training, with the main benefit being an increased competency in blood glucose testing.
Lecturer Feedback: Feedback was collected from 7 lecturers. Most of them found the trainer to be authentic and effective in simulating the challenges of blood sugar testing. They appreciated that it encouraged patient communication, which is a great plus. The product was of good quality and reliable for teaching purposes. However, there was a minor issue with the finger becoming leaky after multiple uses. Despite this, the lecturers agreed that the trainer prepares students well for real-world blood glucose testing.
Excellent service and speedy delivery. Highly recommended
Brilliant teaching aid. Lots of useful equipment within set. Excellent for practice.
Amazing product
As a proud owner of a Sim & Skills Foot & Ankle model, I thought it was time I invested in a Hand & Wrist.
My clients find it really helpful when we are discussing anatomy and it really aids their recovery.
I believe client education and knowing that your body is something to be enjoyed, not feared, is such an important platform for recovery from chronic pain.
This item is very useful for NG insertion training, it can be used in a horizontal position and the fluid bag does not leak out. The bag and tubing can all be stored within the head making storage of the item easy. It is very simple to use and the head is strong and durable
Purchased these bags for training with venepuncture and so far very pleased with quality and cost
Fast delivery, excellent communication and a great price
Excellent fast service. Thank you.
Blood powder was excellent for teaching catastrophic bleed management and it makes so much blood. Would highly recommend.
spare part required for CPR mannikin.
very quick processing and delivery - no problems encountered
I’ve ordered two posters of dog anatomy. I’m very happy with the quality and delivery was very fast. Would recommend
The website description/ part numbers were very clear, ordering and paying was simple, and the goods were delivered very quickly. Thank you.
Great service and speedy delivery. Good quality product too. Will definitely be purchasing more products.
Already have a few of these phantoms, so this adds to the collection. Sims and Skills and the best price around and was easy to order with deliver just a few days after ordering. I’ll be back when I need some replacements!
